Human Resources Manager & Operations Manager

Location: Altadena, CA
Employment Type: Full-Time
Compensation: Up to $75,000 Base Salary + Performance Incentives
Schedule: In-Person
Travel: Up to 25% Local & Regional Travel

Position Summary

A well-established and growing service organization is seeking an experienced Operations & Human Resources Manager to oversee day-to-day business operations, human resources functions, organizational development, and strategic initiatives.

Working closely with executive leadership, this role will serve as a key operational partner responsible for improving business processes, supporting employee development, ensuring regulatory compliance, and helping drive organizational growth. The ideal candidate combines strong operational leadership with a solid human resources background and enjoys contributing to both strategic planning and hands-on execution.

This is an excellent opportunity for a leader looking to make a direct impact on a growing organization while supporting long-term operational excellence and business expansion.

Key Responsibilities

Operations Management & Strategic Planning

• Partner with executive leadership to optimize operational processes and organizational effectiveness.
• Develop and implement initiatives that improve efficiency, accountability, and profitability.
• Support strategic planning and long-term business objectives.
• Lead and manage cross-functional projects and operational improvements.

Human Resources Leadership

• Oversee recruitment, onboarding, employee relations, performance management, and offboarding processes.
• Provide guidance regarding employment practices, workplace policies, and compliance requirements.
• Partner with managers on employee development and coaching initiatives.
• Assist in building and maintaining a positive workplace culture.

Policy Development & Compliance

• Develop, update, and implement company policies, procedures, and employee programs.
• Ensure compliance with federal, state, and local employment regulations.
• Support safety programs, risk management initiatives, and workers' compensation processes.
• Maintain employee handbook and operational guidelines.

Training & Organizational Development

• Coordinate employee training, certifications, and professional development initiatives.
• Assist department leaders with workforce planning and succession planning.
• Support employee engagement programs and leadership development efforts.
• Help establish systems that encourage continuous improvement.

Multi-Location & Growth Support

• Assist leadership with operational consistency across multiple locations.
• Support expansion initiatives, process standardization, and best practices.
• Coordinate communication between departments and external business partners.
• Help identify opportunities for growth and operational scalability.

Financial & Administrative Oversight

• Partner with management on budget monitoring and operational cost control.
• Assist with vendor management, contract administration, and procurement activities.
• Monitor business expenditures and identify opportunities for efficiency improvements.
• Support reporting, audits, and administrative systems management.

Qualifications

Required

• 7+ years of progressive leadership experience in operations, business administration, human resources, or related management roles.
• Bachelor's degree in Business Administration, Human Resources, Operations Management, or related field.
• Strong understanding of HR practices, employee relations, and employment law.
• Experience developing policies, procedures, and operational processes.
• Proven ability to manage multiple priorities and projects simultaneously.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency with Microsoft Office and HRIS/business systems.

Preferred

• Experience supporting multi-location operations.
• Experience in service-based, construction, facilities, HVAC, or field-service industries.
• Experience with organizational growth, business expansion, or franchise operations.
• Master's degree or HR certification preferred.

Ideal Background

? Operations Manager
? Human Resources Manager
? Business Operations Manager
? Office & Operations Manager
? Director of Operations
? HR Business Partner
? Organizational Development Manager
? General Manager (Small to Mid-Sized Business)

Benefits

• Medical Insurance
• Dental Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Performance-Based Incentive Program
• Professional Development Opportunities
• Leadership Growth Opportunities
• Collaborative Team Environment